COMPLIANCE & DATA PROTECTION

Privacy & Cookie Policy

Last Updated: February 10, 2026

Compliant with GDPR (EU), CCPA (USA), and PIPEDA (Canada)

1. About This Policy

This Privacy Policy describes the policies of Zhongshan Zili E-commerce Co., Ltd. (Address: Room 103, 2nd Floor, No. 102, Meijing Avenue, Nanlang Street, Zhongshan City, Guangdong Province, China) regarding the collection, use, and disclosure of your information that we collect when you use our website or after-sales support portal.

2. Information We Collect

To provide professional lifecycle support, we collect the following personal information:

  • Identity Data: Full Name.
  • Contact Data: Email Address and Phone Number.
  • Transaction Data: Amazon Order ID and product issue details.

We do NOT store payment info directly; all financial transactions are processed securely through Amazon.

3. Data Processing & Security Infrastructure

Motaletoy utilizes a high-tier technical stack to ensure your private data is handled with 100% discretion and security:
  • Encrypted Transmission: All submissions are encrypted and transmitted via Zoho Mail to prevent unauthorized access.
  • AWS Cloud Hosting: Data is stored on secure AWS (Amazon Web Services) infrastructure for service reliability and protection.

4. Retention of Information

We retain your personal information for 360 days after the completion of buyer service. Anonymous analytical information may be stored indefinitely.

5. Cookie Policy

We use essential cookies to ensure the technical functionality of our forms and secure sessions. Additionally:

Translation Cookies: We use Google Translate to provide multi-language support. This service may set cookies to remember your language preference and analyze traffic patterns. These cookies are managed by Google and are subject to their privacy policies.

By using our portal, you consent to these minimal tracking technologies.

6. Your Rights & Data Control

Under GDPR, CCPA, and PIPEDA, you have the right to access, rectify, or erase your personal data. To exercise these rights, write to: support@motaletoy.com

7. Limitation of Liability

Our liability is strictly limited to the resolution of product issues under our Lifetime Warranty. We are not liable for third-party technical failures outside our control.

8. Grievance / Data Protection Officer

🏢 Legal Entity: Zhongshan Zili E-commerce Co., Ltd.
📧 Email: support@motaletoy.com
📞 Phone: +1 (888) 571-9931
Support Hours: 6:00 PM – 2:00 AM PST, Mon – Sun