Motaletoy | Support & Warranty
LIFETIME WARRANTY
24-HOUR RESOLUTION
100% DISCREET
PREMIUM CARE, LIFETIME SUPPORT.
A PERSONAL PROMISE

Every intimate moment deserves perfection. If your experience is anything less than exceptional, please contact our private concierge team immediately. We are committed to resolving any issue within 24 hours.

PREFER TO REACH OUT DIRECTLY?
Email Support support@motaletoy.com
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Phone Support +1 (888) 571-9931
Email Support: Reply within 24 Hours
Phone Support: 6:00 PM - 2:00 AM (PST)

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📄
User Manual

Complete guide: setup, silicone care, waterproofing, charging, and discretion tips.

⬇ Download User Manual (PDF)
Frequently Asked Questions
Yes, absolutely. Your privacy is our top priority. All replacements are shipped in completely plain, unbranded boxes to ensure 100% discretion.
Click the gold button at the top of the page, select "Warranty Extension" from the dropdown in the form, and send us a quick email.
Yes. For your financial security, all eligible refunds are processed directly and safely through your original payment method via the Amazon platform.
Once we initiate the refund, you will receive an official confirmation email from Amazon. The funds will be automatically returned to your original payment account.
No, you don't. For hygiene and privacy reasons regarding intimate items, we only offer a "Refund Only" option. We do not recycle or resell returned products.